How much will it cost to ship | When will I receive my order | Can I cancel my order | Can I cancel a custom order | Can I return an item
Shipping
How much will it cost to ship?
We at USFurnitureStores.com respect you and your hard-earned money. We strive to save you as much money as possible. To this end, we have negotiated steep discounts with many of the nation's largest carriers, and our savings become your savings!
Look for the FREE SHIPPING icons by select items, which means our price includes shipping to anywhere in the continental US. For items that do not have FREE SHIPPING, we are pleased to be able to provide you with online freight quotes on orders less than $3,000.00. For larger orders, a USFurnitureStores.com representative will contact you and let you know how much we will charge you for shipping. We have chosen not to use freight figures calculated by a computer program for larger orders, but rather to provide you with a customized shipping quotation for your unique order. Trust us - if you compare our bottom line with other online furniture dealers, the savings will be apparent!
There are two modes of shipping:
1. FedEx / UPS Ground - smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of their truck and into the first dry area of your building.
2. Common Carrier (Truck) Delivery - larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier (e.g. Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called "tailgate delivery" which means the truck driver is only responsible to move the furniture to the tailgate (back) of the truck. You are responsible to unload the furniture from the truck and carry it into your building.
However, most common carriers offer optional services for additional fees. These services include:
a. Notify Before Delivery - You may request to be notified of the date and approximate time of the delivery. When a shipment will be ready to ship, the trucking company will call you within 24 hours (approximately) to arrange for a convenient time for the delivery.
b . Liftgate Delivery - This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level.
c. Assisted Inside Delivery - the truck driver will help you offload the goods from the truck, and bring them into the first dry area of your building.
When will I receive my order?
As our products are shipped directly from the factory, lead times vary. Products indicated as being QS ( Quickship ) ship anywhere from 48 hours to 10 business days upon receipt of your order.
To check order status, please contact our Tracing Department at 866-459-1068.
Returns
Can I cancel my order?
Yes, orders may be cancelled so long as they have not yet been sent to production. Once in the production schedule, cancellations may still be requested, however additional fees (restocking and/or cancellation) will be billed to the customer's account.
In the event the order has shipped, we can no longer cancel the order.
To confirm that your order has been cancelled, we will send or fax a cancellation notice to your attention; only then will the cancellation be in effect.
Can I cancel a custom order?
Custom orders (including many upholstered items) are non-cancelable.
Can I return an item?
In order to return a non-custom item, a return authorization must be issued before returning any merchandise. A restocking charge as well as round trip freight charges will be incurred.
All items must be in original carton, unassembled and unused. Returns cannot be made after product has been assembled. Custom orders are non-returnable.
Returns cannot be made after 30 days.
FREIGHT DAMAGE
Please count and examine all packages at time of delivery. If there is a shortage, please note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If concealed damaged is discovered after the receipt of the merchandise, USFurnitureStores.com must be notified within 10 days to enable us to replace parts or the damaged product at no cost to you. Please contact our Customer Service Dept. to report any type of problem you encounter, and our customer-service team will assist to resolve the problem.
